Q:I have a question about my order. How can I get in touch?
Email us! Email: email@example.com
Q:What is the payment methods do you accept and is it safe?
We accept PayPal, credit cards and Western Union. PayPal protects your financial information with industry-leading security and fraud prevention systems.
Q:How can I cancel or make a change to an order?
Please contact firstname.lastname@example.org immediately if you wish to cancel or request any changes to your order. We will not be able to cancel or adjust orders once they have been processed or shipped.
Q:I cannot place an order on the site. Is there an alternative way to place my order?
If you are having trouble placing an order through a desktop or mobile phone. Please contact us at email@example.com.
Q:How long is the shipping?
We offer express shipping, which can take between 5 to 14 business days from the date the item is shipped. Please read all the estimated details on our shipping & delivery page here.
Q:How long does it take to process my order?
Once you place your order, please allow up to 1-2 business days for your order to be processed.
Q:Do you ship to P.O. boxes?
No, unfortunately, we are not able to deliver to P.O. boxes. If you enter a P.O. box as a shipping address, your order will be delayed or canceled.
Q:How can I track my package?
Once your order is shipped, tracking information is sent to your email. If you cannot locate your tracking information in your shipping confirmation email, please contact firstname.lastname@example.org.
Q:What is your return policy?
Please read all the fine details on our return policy here. We have a 30-day window for returns for unworn merchandise.
Q:I received the wrong product, what steps do I take to receive the correct product?
Please contact us at email@example.com to resolve the issue.
Q:What is the suggestions about the new hair business owner?
Firstly, branding your own company name, we provide bags labels tags etc. customized service for you.
Secondly, we ship hair to your customers directly under your business name without requiring you to stock your own inventory.
Q:Can I color or restyle the hair extension?
Yes. Virgin hair are support to be dye/bleach or restyle. We recommend getting them colored or a new style by a professional and experienced hairstylist who has previous experience working with hair extensions.
Q:Did the hair keep pattern well after wash?
Except body wave do not act well, other textures all keep the pattern well after wash. The reason for body wave "loose texture" is the body wave is not kind of original very wavy hair, that's why after wash it turns to natural wavy or natural straight. Other than that, this is quality Brazilian virgin hair can be dyed to any color, curl and wand beautifully.
Q:What is the virgin hair?
The most favorable hair is one that is made from healthy virgin hair, meaning hair that has never been chemically treated, with minimal processing. Virgin hair is cut from an individual, it's root to tip direction is maintained and its cuticle is left intact. Its quality has been certified through over a year of laboratory testing, and it will not lose its natural healthy texture even through long term use. The natural look and feel of real hair that is only possible with Virgin Hair will remain use after shampoo.